How to order
◇For first-time users◇
-Some of the products listed on this site are in stock in stores, so they may be out of stock at the time of your order. For products that are difficult to prepare at your desired date and time, or for new products such as one-of-a-kind items, we will refund the price.
-The color and texture of the product may differ from the actual product depending on the characteristics and settings of your monitor.
・Products with patterns may have different patterns.
-Accessories listed with the product are not included unless otherwise specified.
・Product specifications and prices are subject to change without notice.
・Depending on the artist or design, some items may not have markings such as materials. Please contact us before ordering to confirm whether or not the item is engraved.
・custom-order It takes time to prepare and deliver your items. Please be sure to check the delivery date of each product before placing your order. In principle, during the day the order is confirmedPlease note that we will begin production within the day the payment is completed, so we will not be able to accept cancellations after this date.
1. Enter your email address and password on the login page.
If you have not yet registered as a member, please register by creating an account.
*Can be purchased even by non-members.
To log in or register as a member, please use the "Member" icon on the top right or the "Coupon Program" tab on the bottom right.
To log in or register as a member, open the burger menu on the top left and select "Login/Create an Account".
You can use it immediately after registering.500 pointsand the purchase amount.1%There are various benefits only available to members, such as points.
2. Please specify the size and quantity of the desired product and click the "Add to Cart" or "Buy Now" button.
Your order is not confirmed at this time. You can shop for multiple items by repeating the process. Your order will be treated as one separate item, so please place all orders together. If two or more items are separated and the shipping destinations are different, shipping charges will be charged for each item.
3. If you have decided on the product you would like to purchase using "Add to cart", click the "Proceed to checkout" button.
If you select "Buy Now", you will be directed to a screen where you can enter your contact information and shipping address.
After filling out each form, click the "Proceed to shipping method selection" button to proceed to the next page.
We also accept the arrival date and time of the product and whether or not it will be wrapped. If you have any other requests, please fill them in by clicking the "+" sign to the right of the "Add a note to order" section on the "Cart" screen. Wrapping is free.
4. After confirming or deciding on the shipping method, please proceed to the next step by clicking the "Proceed to Payment" button.
5. Please select your payment method. If paying by credit card, please fill in the information.
If your billing address is different, please select "Use a different billing address" from the options and fill in the information.
Purchases at our store can be made by bank transfer or credit card. This shopping cart uses SSL to encrypt and protect your information, so please use it with confidence.
6. Click the "Complete Order" button to complete your order. Please note that an automatic order confirmation email will be sent to the email address you entered.
If you do not receive a confirmation email from our shop even after 48 hours have passed, please contact our shop.
About payment
Bank transfer and credit card payments are available. Cash on delivery is not available.
Acceptable credit cards are VISA, MASTER, JCB, AMEX, and DINNERS.
If you would like to pay in installments, please select "Credit payment (GMO Epsilon)" from "Payment method" during the order process and proceed to "Pay now" at the bottom. You will be redirected to the payment method entry screen, where you can select your payment method (installment payment or revolving payment).
*Credit split times can be selected from 3, 5, 6, 10, 12, 15, 18, 20, 24 times.
If you would like to pay by bank transfer, please do so within one week of placing your order. If there are any circumstances that require time, please be sure to notify the store. Orders that are left unpaid for more than one week without contacting us may be canceled without prior notice.
*Advance payment is required for pre-ordered products, so please place your order by bank transfer.custom-order Regarding the product, production will begin as soon as we confirm the payment by bank transfer.
In case of transfer, the payment destination is as follows.
PayPay Bank
Business Sales Department (005)
Normal 1300948
Words and Arts (Ka
About delivery
The delivery company differs depending on the store handling the ordered product.
As a general rule, deliveries from Fuligo/Fuligoshed will be delivered by Sagawa Express, and deliveries from Fuligoshed GINZA will be delivered by Kuroneko Yamato.
If you have a preferred date and time, please let us know when ordering.
Regarding delivery dates, we strive to ship as quickly as possible, but some products may take longer.
If you are in a hurry, please contact us before placing your order.
[Shipping fee]
Honshu and Shikoku: 800 yen (tax included) Hokkaido and Kyushu: 1,300 yen (tax included)
Shipping is free for orders over 33,000 yen including tax.
However, as a general rule, ``one shipping charge'' is free for this item.custom-order If you place an order for ``items that can be delivered immediately'' and only ``items that can be delivered immediately'' are requested to be delivered to a destination, the customer will be responsible for paying the advance shipping fee as the shipping will be multiple times.
Please note that if you place multiple orders, shipping charges will be added for each order.
In addition, when you place multiple orders, if you do not specify that you would like to have each order delivered separately, we may send multiple items (for duplicate orders) together without prior notice.
Please contact us if you have any questions.
[Delivery date]
After confirming your order, we aim to deliver your order within one week unless you specify a delivery date.
If you specify the date and time when placing your order, we will arrange delivery according to your request.
custom-order As a general rule, products will be delivered as soon as they are completed (as soon as they are delivered), so we are unable to accept orders with a specific date and time.
If you would like to be contacted before shipping (at the time of completion/delivery), please let us know in advance when placing your order.
In addition, orders made by bank transfer will be shipped or production will proceed after payment is confirmed.
The times that can be specified are as follows.
Morning (9-12:00), *12-14:00 (Sagawa Express only), 14-16:00, 16-18:00, 18-20:00, 19-21:00
When shipping, we will email you the shipping number. You can check the delivery status from the relevant delivery company's website.
About consumption tax
All products sold at our store include tax.
About returns and refunds
When the product arrives, please be sure to check that the product you received is the same as the product you ordered, and that there is no damage.
If we deliver a defective product (damaged, stained, or missing product) or a product different from the one you ordered due to our error, please contact us by phone or email within 7 days after receiving the product and return it.
We will exchange the item for the correct item only if we receive the item within 10 days of receiving it.
In the above case, if the product is out of stock and we are unable to exchange it for the correct product, we will issue a refund.
Please note that we cannot accept returns or exchanges due to customer's convenience.
We take sufficient quality control measures such as re-inspecting products before shipping, but in the unlikely event that we receive a product that is different from what you ordered or a defective product due to a transportation accident, we will investigate the cause and take immediate action.
If our store is clearly at fault, we will bear all shipping charges.
Please note that in principle we cannot accept returns or refunds in the following cases.
1. Products that have been used once
2. Products that have been soiled or damaged by the customer
3. Products that have been delivered for more than 7 days after being delivered to the customer.
4. Returns and refunds due to incorrect image, etc. (If you would like more information, please be sure to contact us before purchasing)