About returned goods
When the goods arrive, please make sure to check that the goods you have received are identical to the goods you ordered and that they are not damaged.
If you receive a defective product (damaged, stained, or missing merchandise) or an item that is different from your order due to our error, please contact us by phone or e-mail within 7 days of receiving the item and return it to us. We will replace the item with the right item only if we receive it within 10 days after you send it to us.
Even in the above cases, if we do not have the product in stock and cannot replace it with the right item, we will issue a refund.
Please note that we do not accept returns or exchanges for customer convenience.
It is unlikely the delivery of goods that differ from the order or defective goods due to transport accidents. However, if it might happen that the goods are delivered incorrectly, we will immediately take measures to deal with the situation after examining the cause of the problem.
If the fault is clearly ours, we will cover all shipping charges.
Please note that we cannot accept returns in the following cases.
1. Products that have been used.
2. Goods that have been damaged or defaced by the customer.
3. Products that have been in the customer's hands for more than 7 days.
4. We will not refund you if you change your mind and decide you don't like it.